Residential, Day and
Respite Care

Cross Lane House Residential Care Home in East Sussex

Quality care set in
the heart of the
East Sussex countryside

Our Staff

We are lucky to have wonderful staff, led by our very experienced and dedicated Manager, Amanda Newport (Mandy as she likes to be called). Mandy been the Home Manager since 2003. Having worked in the care sector for nearly 30 years, 20 of which at management level. Mandy’s qualifications include National Vocational Qualification Level 2 in care, NEBS in Management level 3, Basic Health and Safety, Food Hygiene First Aid, Manual Handling NVQ Assessor Level 1 in care, NVQ Level 4 in Management/Care Registered Managers award. Mandy has also worked in Dementia care

Staff at Cross Lane House Residential Care Home in East Sussex

The care staff consists of trained senior carers and carers. All our carers are well trained and experienced carers and undergo continual personal development, our Senior Carers have all completed their NVQ levels 2, 3 or equivalent and all other care staff have relevant care experience or are training for their care qualifications. As well as regular supervision, they are all required to undertake mandatory training updates. We operate a keyworker system, where each resident is allocated a Keyworker. This Keyworker will be responsible for overseeing all the care provided to the resident , under the overall guidance of the Deputy Manager and of course the Manager.

We are delighted to have a wonderful activities co-ordinator who helps to improve our residents quality of life.

In addition to our care staff, we are lucky to have highly experienced chef and catering staff along with our excellent cleaning, laundry, and maintenance/gardening individuals. All are trained in their roles and receive regular update training and just as importantly, they are all friendly and willing to go the extra mile to assist residents and relatives with their needs.

We have staff members who have worked within the home for many years and bring great continuity and reassurance to our residents. For all our staff, we have a comprehensive induction system, as well as regular in-house training on all aspects of care.

Manager at Cross Lane House Residential Care Home in East Sussex


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Cross Lane House, Cross Lane, Ticehurst, Wadhurst,
East Sussex TN5 7HQ Telephone: 01580 200 747 Email: admin@crosslanecare.co.uk